Everything you need to know before we handle your logistics
Frequently Asked Questions
General
What logistics services do you offer?
We provide a full range of logistics services including warehousing, order picking, inbound handling and outbound handling, cross-docking, value added services such as packaging and labeling, and transport coordination.
Do you offer customized logistics solutions?
Yes. We provide tailored solutions and actively optimize logistics processes to fit each client’s supply chain.
Storage & inventory handling
What types of goods can you store?
We store various types of goods including palletized and general cargo. Depending on the location, we also handle food, non-food, ADR and pharmaceutical goods. Contact us for specific requirements.
Can you store customs or ADR goods?
Yes. We operate a bonded warehouse and ADR-certified storage facilities with DCMR permits for hazardous materials.
Are goods insured during storage?
Yes. Goods are insured according to our storage conditions. Additional coverage can be arranged upon request.
Order processing & capacity
How quickly can orders be processed?
Orders received before the agreed cut-off time are typically processed the same day. Processing times depend on volumes and service agreements.
Can you handle peak volumes?
Yes. Our operations are designed to scale in staff, space and working hours to manage peak volumes efficiently.
System & inventory control
Do you have a WMS with customer visibility?
Yes. Our Warehouse Management System (WMS) provides our team of real-time visibility into inventory, orders and operational status.
How do you ensure inventory accuracy?
We ensure accuracy through barcode scanning, standardized procedures, cycle counts and periodic stock audits.
Transport & distribution
Can you arrange transportation?
Yes. We organize transport via trusted carriers or in coordination with the customer.
Damage & liability
How do you handle damages and claims?
Damages are immediately recorded and reported. Claims are handled according to agreed service levels and insurance conditions.
Compliance & certification
What certifications do you have?
We operate an AEO-certified bonded warehouse and hold ADR permits for hazardous goods storage.
How is warehouse security managed?
Our facilities are secured with camera surveillance, access control and alarm monitoring.
Can you facilitate Fyco, NVWA or other inspections?
Yes. We are an approved customs inspection station and an NVWA inspection location for packaging wood and related inspections.
Contracts & pricing
What are your pricing structures?
Pricing depends on storage type, handling, volumes and additional services. We provide tailored quotations.
What is the notice period for contracts?
The notice period is defined in the agreement and typically spans several months depending on contractual terms.
